Richmond, BC - 12211 Bridgeport Rd

BC - 12211 Bridgeport Rd, Richmond - 2/25/13

Extremely quick service and wonderfully accommodating. My car was returned to me before the estimated date and it was cleaner than when I first got it. Great customer service as well!

Ginny W

BC - 12211 Bridgeport Rd, Richmond - 2/20/13

On Saturday the 9th of February I discovered that someone had come by my residence in the middle of the night and smashed in my drivers side window. I contacted ICBC and they directed me to go to a glass express recommended dealer. I searched their site for repair shops and came across Boyd Auto glass which was close to my home. I called Boyd and explained my problem to the very kind man that answered the phone. His name was Rishi and he told me to come on down and he would be glad to help me by taping up the missing window and he would start my claim. I went immediately there and was met by Rishi who is the most compassionate person and has the best customer service skills I have ever met . His professionalism, friendliness, and knowledge of the industry was first rate. He explained in detail to me how the claims work. While he was ... photographing the damage to my vehicle he noticed that I had several carseats in my van. I explained to him that I was a foster parent caring for several children most of which where born addicted to drugs. As a dad himself he understood the importance of my job and how important my van was to me. He continued to take photos as we talked and then he noticed 2 large cuts in the steering wheel cover over the airbag. He then explained to me that it was too dangerous for me to drive my van as the airbag could deploy at any time. He helped me to phone ICBC back and make a new claim because of that. He let ICBC know that I needed a rental van as mine was too dangerous. He later told me that if ICBC hadn't ok'd the rental van he would have done so out of his own pocket. That comment almost brought me to tears. I had never dealt with someone so compassionate and generous. He even had the rental company bring the van right to me at his shop. Rishi then helped me transfer all my baby seats to the rental van. Rishi explained that because it was a long weekend nothing could really begin until the following Tuesday and he hoped to have my van done by the end of the week. To my surprise I was contacted on the following Wednesday letting me know my van was ready. That was amazing service. My van was returned to me repaired perfectly and even detailed. Rishi helped make a horrible incident a pleasurable experience because I came to him. I will never go any where else when it comes to my vehicles and I have recommended Boyd to everyone I know. Thankyou Rishi from the bottom of my heart. I will be forever grateful to have met you. read more

kim m

BC - 12211 Bridgeport Rd, Richmond - 2/20/13

first i would like to thank Boyd Autobody & Glass in richmond for there great work and service and a big thank u to there maneger Rishi for his great and friendly service . i was very happy and impressed with there valet service that i didnt know about,,,it was a huge time saving for me,,and after all they detail my car for me( that was very nice )unexpected thank u. i would tell all my family and frineds about my expreance with them and to go and c them for any work . thank u Rishi and Boyd Autobody & Glass

alen e

BC - 12211 Bridgeport Rd, Richmond - 2/19/13

I just wanted to say what a wonderful job Boyd autobody did for me. They went over and above with their service. The quality of work was superior and the customer service was great. I would recommend this place to anyone who wants any work done on their vehicle. I can't say enough good things about them. They want to make sure you are completely happy with the job and if not they will go the extra mile to make you a satisfied customer. I highly recommend this place.

Narinder T

BC - 12211 Bridgeport Rd, Richmond - 2/16/13

I am planning a long trek across Canada and the USA so I went into Boyd in hopes for a check up. Rishi, the store manager, actually took my car in, dropped me off at the airport, worked on my car, and a few days later picked me up from the airport and I drove away minutes later with my car ready to go. The customer service at the Boyd store in Richmond is unlike anywhere else. From the staff who work behind the desk, to the willingness of everyone to help get drivers back on the road in a safe vehicle as soon as possible. They managed to find a problem with my car that would have ruined my cross-country tour and the greatest part about it is they always find the best deals - so great service at a great price - hard to beat. One thing I'm sure of - I will never go anywhere else to get my car looked after. I trust my car (and my safety) at ... all the people at the Richmond Boyd, Thanks so much for a wonderful job (not to mention cleaning my car and making it look brand new on top of everything else you do). On another note, I play for Canada's Women's Soccer team and Boyd set up an entire meet and greet night with all the little Timbits in Richmond - I love a company that is excited to give back to the community and eager to give hope to young athletes in this country!! Erin McLeod read more

Erin M

BC - 12211 Bridgeport Rd, Richmond - 2/16/13

Just wanted to let you know about a great experience we had with your Richmond facility. Both my husband and I have had our cars in to this location, one for collision repair and one for glass repair. The staff were so personable and friendly, while providing a timely and professional repair job. Rishi Backshi, the manager there, is our new standard as an example of excellent customer service. He did an amazing job facilitating and communicating every step of the process, and his team obviously works well under his leadership. Great job!

Ngaire M

BC - 12211 Bridgeport Rd, Richmond - 2/15/13

great service friendly staff , had a problem with install they were provided a replacement car for the evening and repaired the damage - referred to company by friends at Mayfair Lakes where the owner has sponsored and event and i was lucky enough to win a draw as a side note am in the Auto repair business and now will use your service instead of my regular installer overall experience was excellent thanks

richard c

BC - 12211 Bridgeport Rd, Richmond - 2/15/13

Rishi was incredible from the time I called he made sure every detail was taken care of. Rishi made sure the car was ready when our family came back from our vacation. Nothing was left undone Rishi even arranged to have our car detailed inside and out. I would not hesitate to recommend Rishi and Boyd auto body to anyone else

John B

BC - 12211 Bridgeport Rd, Richmond - 2/14/13

Very helpful especially on getting vehicles back quickly. Good quality on the repair. Never sent a car back for redo. People are cheerful and easy to deal with. Rishi always willing to assist on any issue we have.

Kevin L

BC - 12211 Bridgeport Rd, Richmond - 2/13/13

I delt with Rishi Bakshi at the Richmond Location and just wanted to give a little feedback on the service i recived from the shop and Rishi. I was refered to Rishi through a freind and he did not dissapoint, they went above and beyond my expectations, everything went extremely smooth from the handling of the claim all the way to the return of my vehicle. I was very happy with my vehicle as it looked as good as new. I am a Realtor here in Richmond and had a nice Chat with Rishi and wanted to let you know that he has my business from here on in, and anyone else that may need help he will have my recomendation. Thanks Raman Kooner Realestate Consultant Sutton Group Seafair Realty

Raman K

BC - 12211 Bridgeport Rd, Richmond - 2/13/13

10/10 service. great work was done. really appreciate the help.

Harris Z

BC - 12211 Bridgeport Rd, Richmond - 2/9/13

Excellent, wonderful service! Rishi Bakshi did an outstanding work! More work was done to my vehicle than was claimed. It was ready the very next day before the long weekend, very professionally. Moreover; they washed, vacuumed, and cleaned my car inside out - an amazing surprise! They also replaced a broken license plate frame for free. On top of that; Rishi gave me his cell phone number, so that I could call him after work hours and he would go back to work on Friday evening and return my car when I was back from my work at 7:00 PM. This is my first time experience at Boyd. A receptionist prepared my file while talking to me on the phone, so I did not spend any time dropping off my car. I will now recommend Boyd 12211 on Bridgeport in Richmond to my friends, family, and anyone I know. Thank you, Rishi, very much again, Iza.

Iza R

BC - 12211 Bridgeport Rd, Richmond - 2/6/13

Dealing with Rishi, it was clear he understood reputations are hard to build but easy to destroy. His explanations and pleasant attitude were apparent throughout the process. The front end staff and courtesy driver were very polite and friendly without being insincere. In addition to the customer service, the workmanship itself also exceeded expectations. I can confidently recommend this location.

Sal A

BC - 12211 Bridgeport Rd, Richmond - 1/28/13

excellent service, i have a busy schedule and have difficulty doing errands during business hours and so i really appreciated the valet service! car looks great!

Fay L

BC - 12211 Bridgeport Rd, Richmond - 1/28/13

Rishi made a difficult experience easier. He was pleasant to deal with and kept me informed with timely updates which I appreciated. He was genuine and sincere. I have already recommended him to another family member who was recently in an accident. Thanks Rishi !

Kellie B